CONTACT PUVU PIOR
Have a question or feedback? We'd love to hear from you.
SHIPPING & DELIVERY
Do you offer free shipping?
Yes, we offer complimentary standard shipping in the US on all full-price items. Sale items do not qualify for free shipping. Expedited shipping options are available at checkout for an additional fee.
How long does delivery take?
Standard shipping typically arrives within 5-7 business days. Expedited options are available at checkout for faster delivery.
REFUNDS & EXCHANGES
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached and original packaging intact. All items are inspected upon return before a refund is issued. Please note that customers are responsible for return shipping costs.
How do I return or exchange an item?
Please contact our customer service team to initiate a return or exchange. Items must be returned in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer.
Are sale items returnable?
All sale items are final sale.
How long does it take to process a refund?
Once your return is received and inspected, refunds are typically processed within 5-7 business days. Please allow additional time for your financial institution to post the credit to your account.
Can I exchange an item?
Yes, exchanges are accepted following the same guidelines as returns. Please contact customer service to arrange an exchange. The item must be in original condition with tags attached and original packaging.
SIZING
How do your sizes run compared to other brands?
Our pieces are designed with a comfortable, true-to-size fit. We recommend consulting our detailed size chart and measuring your child for the most accurate fit.
What if I'm between sizes?
We recommend sizing up for the best fit and longevity. If you're still unsure, our customer service team is happy to provide personalized sizing advice.
How do I measure my child for the best fit?
Use a soft measuring tape to measure chest, waist, and height while your child is wearing fitted clothing. Compare these measurements to our size chart rather than relying solely on age sizing. When in doubt, our customer service team can help you choose the perfect size.
FAQs
Do you have a physical store I can visit?
Currently, Puvu Pior operates exclusively online and through select retail partners. You can find us at carefully chosen boutiques — check our store locator for locations near you, or shop our complete collection through our website.
How can I become a retail partner?
We're always interested in connecting with retailers who share our commitment to quality and exceptional customer service. Please email us at support@puvupior.com with information about your store, and we'll be in touch to discuss opportunities.
